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“Five Whys” Problem Solving Tool

Asking “Why?” may be a favorite technique of your three year old child in driving you crazy, but it could teach you a valuable Six Sigma quality lesson.



    The primary goal of the Five Why’s technique is to determine the root cause of a defect or problem by repeating the question “Why?” Each question forms the basis of the next question. The “5” in the name derives from an empirical observation on the number of iterations typically required to resolve the problem.

    Not all problems have a single root cause. If one wishes to uncover multiple root causes, the method must be repeated asking a different sequence of questions each time.

    The method provides no hard and fast rules about what lines of questions to explore, or how long to continue the search for additional root causes. Thus, even when the method is closely followed, the outcome still depends upon the knowledge and persistence of the people involved.

    On this Solution you will receive:

    1. Detailed Explanation of the Methodology;
    2. Powerpoint & PDF Slides with Several Versions of the Method;
    3. Forum Interaction with 48 hours SLA response time with the Offset Analytics Consultants;
    4. Email Interaction for with One of the Senior Offset Analytics Consultants for brainstorming

    You can submit your question at anytime: we will be in touch!

    Course Reviews


    4 ratings
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    • 5 stars2
    1. Incredible basics

      This is a really nice course, a must have for Project Portfolio Managers

    2. A must have for Photography students

      This is a really nice course and everyone interested in project managements should take it.

    3. Good for Time Management

      Informative but require deep understanding from the other colleagues

    4. This is a good course

      Interersting and a must have for all professionals

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