Managing Professional Relationships

Managing Professional Relationships — Thriving in business depends on more than technical skills and knowledge. You also need to manage relationships effectively. To be successful, you need to develop and manage a growing network of high-quality professional relationships with your multiple bosses, peers in your work group, a host of people throughout the organization, customers and clients, and others.

This training is designed to help you build high quality relationships. For individuals, high quality relationships generate and sustain energy, equipping people to do their work, and do it well. In a world of continuous change, downsizing, and a press for speed, high quality relationships enable you to grow and adapt to change. High quality relationships facilitate the speed and quality of learning, particularly where knowledge is tacit as opposed to explicit.

In organizations where knowledge is the basis for competitive advantage, high quality relationships enable more effective individual and organizational learning. Finally, in the new economy and free-agent nation, individuals’ commitment and identification with their work organization is no longer a given. Organizations can no longer trade employment security for cooperation and commitment. High quality relationships in organizations build individual commitment and cooperation.

Managers of the 21st century need to be effective at building high quality relationships for themselves, and enabling the creation of high quality relationships for others. The course is designed to enhance your ability to create and manage high quality professional relationships-whether those others are colleagues and coworkers, bosses, subordinates or customers.